Tri-County Eye Clinic in Biloxi, Mississippi

We have been patients at the Deaux Road location since 2015. I decided to take my son to the Popps Ferry location today because I’m off on Fridays and his doctor only sees patients at the Popps Ferry location on Friday. The eye exam went perfect as usual, but things went South when we were taken to the eye glass clinic to purchase glasses. We walked in the clinic and there were two people already being serviced at two of the tables. Our chart was placed in the holder on the wall(the only chart that was in the holder at the time) and the Dr’s assistant told us to start looking for glasses and that someone would be with us shortly. No one else was waiting to be seen. My son found a pair he liked and in the mean time people kept walking in. When one of the ladies patients was done picking out her glasses, she walked up to a guy that came in after us and whose chart was behind ours and told him to have a seat he was next because he had been there. My son said no we were here first, but she acted as if she didn’t hear him. Then she grabbed another lady and started helping her. By this time I decided that I would just pick up my daughters glasses that had been ordered already and I would just take my sons prescription elsewhere. I told the lady I just wanted to pick up, and her response was I know but you got all of these other people in here that were here before you. I said no we were here before all of these people. She said no and walked in the back. I grabbed my sons chart which was at the front of the line and checked out. I also asked for my daughters prescription because we will not be returning to either clinic after being treated so poorly and overlooked. What is the purpose of putting the patients charts in order if your just going to look around the room and choose who you want to provide service to? I took my kids prescription to Walmart and we received excellent customer service!